FAQs

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

WHAT IS YOUR POLICY ON SHARING OF PERSONAL INFORMATION?

We do not share any of the private information we gather through orders or contact inquiries. The information is only used to complete your order or respond to your inquiry.

WHICH PAYMENT METHODS DO YOU OFFER?

Here at Hey Buddy Store we offer you a safe and secure checkout VIA PayPal Express. We support all major credit cards networks at our checkout. Hey Buddy Store is also verified by Stripe, assuring you a safe and secure checkout.

SHIPPING & DELIVERY

How long will my order take? When will my item(s) be delivered?

Your order is processed within 24-48 hours. Our free shipping is 4-8 weeks and our faster shipping is 3-6 weeks for delivery. Some items may arrive sooner than others, however most fall within the 3-6 week delivery window (Free shipping). Some countries have less hassle with customs than others. For us to be able to provide free shipping, you will not receive a tracking number.

If you ordered one from one of our free product offers:

Worldwide shipping will be 4-8 weeks

Faster shipping will be 3-6 weeks

I ORDERED MULTIPLE ITEMS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?

In order to speed up the delivery of your order, we may ship items at different times from different shipping centers around the world. Our goal is to get you your order as fast as possible!

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at support@heybuddystore.com and we will get you taken care of in the best way possible.