Refund Policy

OUR 30 DAY WARRANTY

All products come with a FREE replacement warranty for 30 days from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at support@heybuddystore.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Refund Policy

Your satisfaction is our #1 priority. Therefore, you can request a refund for ordered products if:

• If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
  If you received the wrong item, please contact us within 48 hours of delivery.
• you receive the wrong item.

We do not issue the refund if:

• • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  • Misuse, accidental damage, water damage, or any abuse of the purchased product.
  • Any item that is returned more than 30 days after delivery
  • Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

You will receive refund only if:

• Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
• For defective or faulty products, please take photos or videos and email us at support@heybuddystore.com

Sale/Promotion items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Invalid Reasons:
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at HeyBuddyStore.The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

You can submit refund requests on  support@heybuddystore.com     .